FAQs: Frequently Asked Questions

  1. Q: How many designs does Circassia currently offer?

    A: Upon our launch, we are introducing a single design available in multiple color variations. Our upcoming product line will feature a women's variation of this initial design, broadening our range to cater to a wider audience.

  2. Q: Are Circassia watches water-resistant?

    A: Circassia watches come with a 5ATM water resistance rating. This means they can withstand pressures equivalent to a depth of 50 meters, making them suitable for light water activities and exposure. However, it's important to note that showering or bathing with the watch on isn't advisable due to the potential damage steam can cause.

  3. Q: Can I purchase a Circassia watch if I am not based in North America?

    A: We have expanded our reach to include the UK, Germany, Netherlands, Israel and UAE. We are doing our best to reach Russia / Turkey / Jordan, but currently are unable to reach there.

  4. Q: What is the warranty on Circassia watches?

    A: All Circassia watches are protected by a one-year warranty that covers any defects in materials or workmanship. Rest assured that your timepiece will be repaired or replaced, should any manufacturing issues occur.

  5. Q: What is the return policy for Circassia watches?

    A: We accept returns and offer full refunds, provided the watch is returned in its original, flawless condition. Should there be any manufacturing defects covered under our warranty, returns will still be accepted.

  6. Q: How can I contact customer service if I have a problem with my watch?

    A: For any concerns or inquiries, please utilize the 'Contact Us' form on our website. We strive to respond to all messages within a three-business-day timeframe, ensuring your issues are addressed promptly.