Shipping policy

Shipping Policy

At Circassia, we strive to provide a smooth and reliable shipping experience for our valued customers. Please read our shipping policy below for detailed information on how your order will be processed and delivered.

Shipping Locations

We currently ship to the following countries:

  • Canada (Local carriers)
  • USA (USPS)
  • Germany, UK, and most of Europe (PostNL and national postal services)
  • Jordan
  • United Arab Emirates (UAE)
  • Israel

For other countries within Europe, please contact us for availability.

Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday).
  • Orders placed on weekends or holidays will begin processing the next business day.

Shipping Costs

Shipping costs vary by location and are as follows:

  • Canada: Free
  • USA: $12.50 CAD
  • Europe: $20.00 CAD
  • Jordan: $30.00 CAD
  • UAE: $32.00 CAD

Shipping rates for other locations will be displayed at checkout.

Estimated Delivery Times

Delivery times depend on your location:

  • Canada: 2-4 business days
  • USA: 3-5 business days (may vary by state)
  • Europe, Jordan, UAE, and other regions: 4-21 business days, depending on the destination.

Tracking Information

  • All orders come with tracking numbers that will be provided via email once your package is shipped.

Customs, Duties, and Taxes

  • Customers are responsible for paying any applicable customs fees, duties, or taxes upon delivery. These fees are determined by the destination country and are not included in your order total.

Lost, Damaged, or Delayed Packages

  • If your order is lost, damaged, or delayed in transit, we will resend the package at no additional cost to you. Please contact us at [your customer service email] with your order details for assistance.

Returns Due to Shipping Issues

  • If a package is returned to us due to shipping issues and the customer paid for the return, we will refund the return shipping fee upon receipt of the package.

Exceptions and Delays

  • Shipping timelines may be impacted during holidays, inclement weather, or other unforeseeable events. We will notify you of any significant delays.

If you have any questions or concerns about your order's shipping, feel free to contact us at info@circassia.shop